Return & Refund Policy

Last Updated: August 31, 2026

At Parnika.shop, we want you to have a smooth and satisfying shopping experience. If you receive a wrong, damaged, defective, or incorrect-size product, you may be eligible for a return or exchange under the terms below.

1. Return Window

You can request a return or exchange within 7 days from the date of delivery.

Requests submitted after 7 days may not be accepted.

2. Eligible Reasons for Return

Returns are accepted in the following situations:

• Wrong product received
• Damaged product received
• Defective product received
• Size-related issue

Change of mind or simply not liking the product is not eligible for return or refund.

3. Exchange Policy

We offer exchanges for eligible products.

Size or colour exchanges are available subject to product availability.

A ₹140 additional exchange charge will apply for size or colour exchanges.

If the requested replacement product is unavailable, we may offer an alternative solution or refund, as applicable.

4. Return Shipping Charges

For products that are:

• Wrongly delivered
• Damaged during delivery
• Defective

Parnika.shop will bear the applicable return shipping cost.

For size or colour exchanges, the customer will be responsible for the ₹140 exchange charge.

5. Product Condition

For returns or exchanges, the product should be in a condition that allows us to verify the issue.

An unboxing video is not mandatory.

Please provide clear photographs or other relevant information about the product issue when submitting your request, if requested by our support team.

6. Refund Policy

Once the returned product has been received and the return has been approved, the refund will be processed within 24–48 hours.

For prepaid orders, refunds will generally be issued to the original payment method.

For COD orders, the refund will be processed through bank account or UPI, as applicable.

Please note that the time taken for the amount to appear in your bank account or payment account may vary depending on the payment provider or bank.

7. Order Cancellation

Orders can be cancelled before they are dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If you wish to cancel an order, please contact us as soon as possible.

8. How to Request a Return or Exchange

To request a return or exchange, contact us with:

• Your order number
• Registered customer name
• Reason for return/exchange
• Relevant product details
• Photos of the product, if applicable

Contact Us

Email: parnikaa.shop@gmail.com
WhatsApp/Phone: 8859541513

Our support team will guide you through the return or exchange process.

9. Important Notes

• Returns must be requested within 7 days of delivery.
• Change-of-mind returns are not accepted.
• Size/colour exchanges are subject to availability.
• A ₹140 exchange charge applies to size/colour exchanges.
• Wrong, damaged, and defective product returns are eligible for return shipping support from Parnika.shop.
• Refunds are processed within 24–48 hours after return approval.
• COD refunds are made through bank account or UPI.

Parnika.shop reserves the right to review return and exchange requests and determine eligibility according to this policy.